Refund policy
Return & Refund Policy
Returns
At Wild Caught Rock, we take great pride in carefully selecting and accurately photographing every specimen we sell.
Because our inventory consists primarily of one-of-a-kind natural minerals, gemstones, fossils, cabochons, and handcrafted jewelry, all sales are considered final unless otherwise stated below- all items are sold as shown.
We gladly accept returns only if:
- You received the wrong item.
- Your order arrived damaged during shipping.
- Your order was incomplete.
If any of these occur, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photos of all packaging
- A description of the issue
Non-Returnable Items
Due to the unique nature of our products, we cannot accept returns for:
- Change of mind
- Buyer remorse
- Color variations
- Natural inclusions
- Natural vugs & fractures
- Crystal growth formations
- Size expectations (dimensions are listed)
- Personal preference
- Jewelry that has been worn
- Custom or commissioned pieces
Every mineral and gemstone is naturally unique. Small imperfections, inclusions, druzy pockets, healed fractures, color zoning, and growth marks are normal and are not considered defects.
Refunds
If a refund is approved, it will be issued to the original payment method after the returned item has been inspected.
Original shipping charges are non-refundable.
Return shipping is the customer's responsibility unless the mistake was ours.
Lost or Stolen Packages
Once an order has been marked delivered by the shipping carrier, Wild Caught Rock cannot be responsible for theft or delivery issues.
Customers should contact the shipping carrier directly to initiate a claim.
High Value Orders
Orders valued over $300 may require:
- Signature confirmation
- Additional insurance
- Identity verification
Wild Caught Rock reserves the right to cancel orders suspected of fraud.